Privacy Policy

1. Who We Are

West Coast Photo Booth is a photo booth rental service operating in Surrey and Metro Vancouver, BC, Canada. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices, please contact us at info@westcoastphotobooth.ca or call 604-445-4360.

2. What Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote or contact us. This includes:

• Full name
• Email address
• Phone number
• Preferred contact method
• Event details (date, time, venue address)
• Package and service selections
• Notes or special requests you include in your submission
• Inspiration images you upload when requesting a custom template design

We do not collect payment information through our website. Payment details are handled separately and securely at the time of booking confirmation.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote request and provide an accurate price estimate
• Confirm your event date and coordinate logistics
• Contact you via your preferred method to discuss your booking
• Send booking confirmations and event reminders
• Design custom photo booth templates when you request them
• Improve our services based on feedback and inquiry patterns

We will only contact you for purposes directly related to your quote or booking.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. Your information is used exclusively by West Coast Photo Booth to service your request.

We use Resend as our transactional email provider to deliver quote confirmations and follow-up messages. Resend processes email data on our behalf and is bound by appropriate data processing agreements. No other third-party services receive your personal data.

5. Data Retention

We retain quote and booking information for up to one (1) year from the date of submission for legitimate business record-keeping purposes. After this period, personal information is deleted from our systems. If you booked with us, we may retain your contact details for up to three (3) years for warranty, dispute resolution, or legal compliance purposes.

6. Your Rights (PIPEDA)

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent to our use of your information at any time

To exercise any of these rights, please contact us at info@westcoastphotobooth.ca. We will respond to your request within 30 days.

7. Security

We implement standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Inspiration images you upload for custom template design are transmitted securely and are only used by our design team to create your template. These images are not stored permanently on public servers.

8. Cookies and Analytics

Our website may use basic cookies to ensure proper functionality. We do not use tracking cookies for advertising purposes. If we implement analytics tools in the future, this policy will be updated accordingly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: