Frequently Asked Questions

We recommend booking at least 2-4 weeks in advance to ensure availability, especially for popular dates like weekends and holidays. However, we may have last-minute availability, so feel free to contact us.

All packages include setup, breakdown, a professional attendant, and access to our online gallery. Specific inclusions vary by package - see our pricing page for details. The Digital & Print package includes instant prints, while the Corporate package includes custom branding options.

Yes, we serve all of Metro Vancouver including Vancouver, Burnaby, Richmond, Langley, Delta, and Coquitlam. Travel fees may apply depending on location. Surrey events have no travel fee.

Our minimum rental period is 2 hours. Additional hours can be added at an hourly rate. Contact us for pricing on extended rentals or multi-day events.

We typically need approximately 8x8 feet of space for the photo booth setup. We can work with smaller spaces if needed - contact us to discuss your venue.

Props are available as an additional add-on for $25. You're also welcome to bring your own props to personalize your event.

Yes! You can choose from our selection of templates or add a custom template design for an additional fee. Custom templates allow you to include your event name, date, logo, or other branding.

We require a covered or indoor space for the photo booth equipment. If your event is outdoors, please ensure there is adequate shelter for the setup area. We can discuss backup plans when you book.

Photos are available instantly through our online gallery, which guests can access via a link. For Digital & Print packages, guests also receive instant physical prints. All photos are available for download after the event.

Yes, a 25% non-refundable retainer is required to secure your booking. We accept e-transfer, cheque, and cash. Credit card payments are also accepted with a 3% processing fee.

Cancellations made more than 30 days before the event will have the retainer retained but transferable to a future booking. Cancellations 30 days or less before the event are not eligible for refunds or transfers. Rescheduling is allowed only if requested more than 30 days before the event and is subject to availability. Please contact us as soon as possible if you need to cancel or reschedule.

We do our best to accommodate last-minute bookings when possible. Availability depends on our schedule, so please contact us to check. Same-day bookings may incur a rush delivery fee.